Take a look at some of our frequently asked questions below, or click here to get in touch with the team.
Check-in and check-out arrangements will depend on the property booked, all of our apartments have a self check-in option available.
Check-in is from 3pm daily, and check-out is at 11am. The check-out process is simple, just leave your keys on the dining table and close the door behind you.
Your confirmation email and check-in instructions contain all the information you'll need, and for anything else our team is always on hand.
Absolutely, we’re happy to assist with arranging a taxi transfer for both your arrival and departure.
We can organize a reliable transfer for you at a competitive rate, with a professional driver to pick you up.
To book this service, please share the following information with the team upon placing a booking.
Some of our properties are accessible, we'd recommend reaching out to our front of house team before making a booking to ensure your chosen property is suitable for your needs.
Each property information page on our website has all its amenities listed, and the 'other things to note' section contains important information about stairs and elevator access.
All of our properties are fully fitted in respect to kitchenware and appliances. For more details on your property please reach out to our team.
While bookings are made on a self-catering basis, we do provide a range of supplies to get you started!
This includes bed linen and the following kitchen & bathroom supplies.
Kitchen
Bathroom
Our reservations are issued without occupancy-based pricing. However, due to fire regulations there is an upper occupancy limit per property.
This is calculated from the maximum amount of people that can sleep in the property beds, including sofa-beds where applicable. For example a property with two queen beds has a maximum capacity of 4 people.
Our team is always on hand to answer any questions you may have regarding this.
Of course, all of our properties (with a few exceptions) are pet-friendly, so do be sure to let the team know when booking.
We ask that you follow a few rules if bringing a four-legged companion, and please note that there is an additional cleaning fee of £50 + VAT per week.
Please make sure you're familiar with our pet policy linked here.
We offer complimentary luggage storage at our office in Covent Garden on the day of arrival and departure.
Please note our opening hours listed here, we cannot store luggage outside of our opening hours or on UK public holidays.
If your require your luggage to be stored when our office is closed, we have partnered with Stasher who have hundreds of storage locations across the city making it a convenient way to keep your bags safe.
Book here and be sure to use our discount code [ belondon10 ] for an additional 10% off!
Our properties do not typically offer parking, but please check with our team upon booking.
For those who require parking, we recommend reserving a space through JustPark, please click here for more information.
Feel free to reach out to our team for assistance booking a space.
All of our properties are thoroughly cleaned in between each stay and a selection of toiletries, tea and coffee provided.
Be sure to reach out to us directly, to ensure that you get the best rate possible!
We aim to approve all guest extensions with us, subject to availability - the sooner we know, the more likely we are to be able to accept your extension!
Give us a call, send us a message on WhatsApp or email us to get started!
For the majority of guests we will issue an invoice, which should be settled via bank/wire transfer.
In some cases, we can also accept payment via all major credit and debit cards, Apple Pay & Google Pay including American Express. Please note that due to the high-cost of processing these payments, we do ask that guests pay via bank transfer and for our international guests a card processing fee may apply.
We do require that a damage deposit be paid before we can confirm your booking, the value of the deposit may vary depending on the particulars of your booking.
This will be taken by payment card using a secure payment link, and will be held for the duration of your reservation.
Your deposit will be refunded after an inspection of the property has taken place after check-out.
Please take a look here at our Damage Deposit Policy for more information.
Most of our properties are subject to UK VAT which is at a 20% rate for the first 28 nights and then reduces to 4% for the remainder of your stay.
If you are a UK based company you may be able to reclaim this.
