Please click here to download a PDF version of this policy.
1. The Owner or an Agent working on its behalf may require a damage deposit to be paid prior to the commencement of a reservation and subsequent occupation by a Licensee, in accordance with the licence agreement published on our website, https://be.london/licence-agreement.
2. The value of the damage deposit the Owner requests may vary depending on the length of stay, value of the overall booking and the reserved property.
3. The deposit shall be taken via credit card and held for the duration of the reservation.
4. The refund of any deposit will take place after the completion of a routine inspection of the property and shall be no later than seven days after the end of the reservation.
5. Any refund issued shall be processed via the original payment method used.
In the vast majority of reservations, no deductions are made to deposits. Normal wear and tear for example would not result in deductions being made.
6. Should a Licensee or their guests take action the Owner constitutes as damage, part or all of the damage deposit may be forfeit. This includes but is not limited to:
7. Should the amount in damages owed by the Licensee exceed that of the deposit taken, additional funds will be requested from the Licensee. The Owner reserves the right to take legal action in order to recover an outstanding balance.
8. In the event that monies are owed to the Owner, the Owner reserves the right to offset the outstanding balance using the deposit, irrespective of the nature of the monies owed.